Terms of Service

1. Service overview

Nexaview is an IPTV middleware service operating in the United Kingdom. We provide subscribers with M3U playlist URLs and Xtream Codes API credentials that plug directly into popular IPTV player applications — IPTV Smarters Pro, TiviMate, Smart IPTV, IPTV Player, Stream Player, GSE Smart IPTV, Perfect Player, OttPlayer, Smarters Player Lite and any client that reads the M3U / Xtream Codes formats. We do not sell or develop the player apps themselves; those are owned by their respective developers and are free to download from each platform's app store.

By subscribing to Nexaview, starting a free trial or otherwise using our service you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use the service. These terms are governed by the laws of England and Wales.

2. Subscription, pricing and cancellation

Nexaview is sold as a fixed-term subscription — 1 month, 3 months, 6 months or 12 months — with optional multi-device add-ons covering 2, 3 or 4 simultaneous streams. Plans automatically expire at the end of their term. There is no auto-renewal: your card is never charged again without an explicit new transaction. You may cancel by simply not renewing — no cancellation fees, no contract.

Prices include UK VAT where applicable. Free 24-hour trials are exactly that — free, no card collection — and are available once per household. The 12-month "Team Pro Annual" plan includes a 30-day money-back guarantee from the date of activation.

3. Compatible apps and trademarks

IPTV Smarters Pro, TiviMate, Smart IPTV, IPTV Player, Stream Player, GSE Smart IPTV, Perfect Player, OttPlayer, Smarters Player Lite and similar player applications are trademarks of their respective developers. Nexaview is not affiliated with, endorsed by, or sponsored by any of these companies. We provide a standard M3U / Xtream Codes feed that is compatible with their published APIs.

4. Eligible use

You confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. The subscription is for personal household viewing only. Commercial use, public broadcasting in venues, hotels, bars or restaurants, redistribution of the M3U URL or Xtream credentials, and any attempt to resell access are strictly prohibited and will result in immediate termination without refund.

You agree not to share your Xtream Codes with anyone outside your household. Concurrent-stream limits per plan are enforced at the server level — bypassing them triggers automatic lockouts. Repeated violations lead to permanent account suspension.

5. Content licensing and DMCA

Nexaview is a middleware provider — we do not host, store, encode, transcode, originate or rebroadcast any audiovisual streams. Content is delivered by third-party upstream providers under their own licensing arrangements. Confirming that streaming and consumption of the underlying content is permitted in your specific jurisdiction is the end-user's responsibility.

Rights-holders who believe their copyright is being infringed via the service should submit a formal notice through our DMCA page. We respond to verified notices within 48 hours.

6. Service availability

We aim to maintain 99.9% uptime backed by redundant CDN points of presence across the UK and EU. Brief maintenance windows are pre-announced via WhatsApp to active subscribers where possible. Channel-zap times typically remain under 800 ms even during peak weekend broadcast hours. Extended outages beyond 24 hours qualify for a pro-rated credit applied to the next renewal.

7. Refund policy

Annual plans include a 30-day money-back guarantee. Refund requests submitted within 30 days of activation are honoured in full. Requests outside the window are reviewed case-by-case. Monthly, 3-month and 6-month plans are generally non-refundable because the 24-hour free trial means you have already tested the service inside your chosen player app before paying. Refunds are processed within 5 business days to the original payment method. Full detail on the refund page.

8. Account suspension and termination

We reserve the right to suspend or terminate any account that: shares Xtream credentials beyond the household, attempts unauthorised commercial redistribution, runs automated load on our infrastructure, charges back paid transactions fraudulently, or engages in abuse of our WhatsApp support team. Suspended accounts forfeit any remaining subscription time without refund.

9. Limitation of liability

Nexaview is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from service interruption — including missed events, third-party app issues, ISP-side issues, or device-side compatibility issues. Our maximum aggregate liability in any 12-month period is capped at the total amount you paid us during that period.

10. Changes to these terms

We may update these terms from time to time. Material changes are announced via WhatsApp to active subscribers at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

11. Contact

For any question about these terms, your account or a refund, message us on WhatsApp — see the contact page for the active support number. We do not use email support: WhatsApp gives a continuous conversation thread with a real human, average reply under 4 minutes.